Ali Total Cleaning Services LLC

Talk To An Expert

(832) 897-1153

FAQ’s

YOUR BOOKING

Yes, we are insured and bonded. The safety of our teams and customers is a top priority for us

 Click ‘check pricing and book now’ on the homepage and follow the simple online booking process which only takes a minute to complete. You can also call us on 832-897-1153 to book in or if you have any questions or email us at https://alitotalcleaningservices.com/land we will be happy to assist you!

 We try our best to facilitate all bookings up to 2 hour before you need a cleaner. Please give us a call or book as normal and we will confirm as soon as possible, if we can arrange a service for you. If we can’t, we will let you know and you won’t be charged.

 Yes, of course, this is easy to do by logging into your account or by calling us – it is free to cancel. Please be aware that there is a $40 cancellation fee for cancellations after 5pm on the day before your booking, so if you need to cancel, please give us as much notice as possible.

 One highly skilled cleaner is our standard. Although, we will send a team of two people if the job is very large.

OUR SERVICE

 We are currently available in DALLAS TX, GARLANT, RICHARDSON, PLANO, ROWLETT, ADDISON, ALLEN, FARMER BRANCH AND AREAS NEAR BY.

All of our cleaners are highly competent, career cleaners who pride themselves on a job well done. Every cleaner is carefully chosen, background checked and highly recommended by Happy customers.

Tipping is entirely at your discretion. If you choose to do so, you can add a tip to your booking before or after your clean online, or tip in cash on the day of your clean – only if you’re happy with the service, of course!

PRICES AND BILLING

 Click on ‘check pricing and book now’ on the homepage to get a quote and book in if you like the quote. Our pricing is very intuitive and based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.

 We accept credit or debit card through our online payments system provided by Stripe. All payments are processed through a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security. When is payment taken for services rendered?

We want to make your clean as carefree as possible, so you do not need to be present for your clean. If you wish, you can leave a key in a predetermined secure location/provide an access code. You can also let us in before leaving and we’ll take care of the cleaning

 Yes, we bring our own supplies to each clean so there is no need to worry about providing them for us. If you have any special requests for products you’d like used, please make a note when booking and we will do our best to use them at your clean’

To protect our teams, we cannot clean in homes with biohazards such as animal waste and insect/rodent cleanup. We also do not offer wiping of light bulbs, resurfacing/waxing/refinishing of floors, bulky furniture moving or large-scale trash disposal. Our cleaners are not equipped with stepladders so we don’t clean from a height.

 We recommend a deep clean for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place; it is also a deep clean except usually the home is empty. Please check out our “Services” page for more information on what’s included in these cleans.

 We all love routine and consistency, so for all regular customers, we try and connect you with a regular cleaner. Unfortunately, due to the high demand for some of our cleaners, this may not always be the case.

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://alitotalcleaningservices.com/land (the “Service”) operated by; ALI TOTAL CLEANING SERVICES LLC. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

If you are not happy with your service just let us know and we will send a cleaner back to make it right. A Re-Clean The area you think it shoul clean better, will only be completed within a 5 day window from your date of service, otherwise it will be considered denied. We reserve the right to deny services to anyone that is seeking to use our cleaners outside of our service. This is a breach of our terms and conditions. This includes all future services and re-cleans. Accounts When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

REGULAR ONGOING HOUSE CLEANING

  • Lighting fixtures
  • Vents
  • TV & other monitors (not screens)
  • Fans
  • Door frames
  • Picture frames
  • Tables & chairs
  • Shelves
  • Blinds
  • Vacuum
  • Dry mopping
  • Wet mopping
  • Kitchen counters
  • Kitchen cabinets( exterior, including top)
  • Refrigerator (exterior, including top)
  • Table tops
  • Bathroom counters
  • Bathroom shelves (exterior)
  • Shower door
  • Shower caddy/ soap dish
  • Bathroom mirror
  • Trash cans (exterior)
  • Window sills
  • Stovetop
  • Wall behind stovetoper
  • Kitchen sink
  • Microwave (inside & out)
  • Toaster (inside & out)
  • Bathtub/shower
  • Bathroom tiles
  • Bathroom sinks
  • Toilet
  • Change bedding & make beds
  • Empty trash/recycling & replace Bag
  • Turn off lights & A/C unit
  • Offer walk-through (if applicable ).

ONE TIME DEEP CLEANING

  • Lighting fixtures
  • Vents
  • TV & other monitors (not screens)
  • Fans
  • Door frames
  • Picture frames
  • Tables & chairs
  • Shelves
  • Blinds
  • Behind wall units

 

  • Vacuum
  • Dry mopping
  • Wet mopping
  • Wipe down baseboards

 

  • Kitchen counters
  • Kitchen cabinets (exterior)
  • Refrigerator (exterior, including top)
    Table tops
  • Bathroom counters
  • Bathroom shelves (exterior)
  • Shower door
  • Shower caddy/ soap dish
  • Bathroom mirror
  • Window sills
  • Under A/C unit
  • Trashcans (inside & out)
  • Sherves
  • Stovetop
  • Wall behind stovetop
  • Kitchen sink
  • Microwave (inside & out)
  • Toaster (inside & out)
  • Bathtub/shower
  • Bathroom tiles
  • Bathroom sinks
  • Toilet
  • Heavy scrub of bathtub/shower
  • Heavy scrub of bathroom tiles
  • Heavy scrub of bathroom sinks
  • Stain removal
  • Inside oven
  • Inside refrigerator

 

  • Hand rails
  • Door knobs/handles
  • Sinks & faucets
  • Countertops
  • Window sills
  • Light switches
  • Cabinet and file drawer knobs/han
  • Chair arms
  • Change bedding & make beds
  • Straighten up
  • Empty trash/recycling & replace liners
  • Turn off lights & A/C unit
  • Offer walk-through (if applicable)

MOVE IN
MOVE OUT

  • Lighting fixtures
  • Vents
  • TV & other monitors (not screens)
  • Fans
  • Door frames
  • Picture frames
  • Tables & chairs
  • Shelves
  • Blinds
  • Behind wall units
  • Vacuum
  • Dry mopping
  • Wet mopping
  • Wipe down baseboards
  • Kitchen counters
  • Kitchen cabinets (exterior)
  • Refrigerator (exterior, including to)’
  • Table tops
  • Bathroom counters
  • Bathroom shelves (exterior)
  • Shower door
  • Shower caddy/ soap dish
  • Bathroom mirror
  • Window sills
  • Under A/C unit
  • Trashcans (inside & out)
  • Blind
  • Sleves
  • Stovetop
  • Wall behind stovetop
  • Kitchen sink
  • Microwave (inside & out)
  • Toaster (inside & out)
  • Inside oven
  • Inside all cabinets front all the house
  • Bathtub/shower
  • Bathroom tiles
  • Bathroom sinks
  • Toilet
  • Heavy scrub of bathtub/shower
  • Heavy scrub of bathroom tiles
  • Heavy scrub of bathroom sinks
  • Stain removal
  • Inside refrigerator
  • Hand rails
  • Door knobs/handles
  • Sinks & faucets
  • Countertops
  • Window sills
  • Light switches
  • Cabinet and file drawer knobs/han
  • Chair arms
  • Change bedding2 & make beds
  • Straighten up
  • Empty trash/recycling & replace li
  • Turn off lights & A/C unit
  • Offer walk-through (if applicable)